Frequently Asked Questions

The I.T. department requires you to do this in order to help us organize and schedule ourselves in a way that is fair for everybody. While trouble tickets are handled on a first-come first-serve basis, urgency does dictate if a trouble ticket gets resolved sooner than another ticket which was submitted previously.  As well, if there are several issues of trouble at a facility and we happen to be at that facility, we may go ahead and complete all open issues at that facility, rather than making several trips back and forth.

In addition, having the trouble tickets in a singular, uniform location prevents oversights and lost repair requests from adversely affecting you.  By creating a trouble ticket here, notification is sent to several people rather than just a single person being notified (such as you sending an email to a person) who may or may not be working on trouble tickets.  As well, any updates concerning the trouble is recorded in the ticket and you can see the status and any correspondences of the issue you reported.  Also, you can update the trouble ticket with any additional information that you may come across.

Thank you in advance for your cooperation.